This Refund Policy applies to all payments made on NaijaJollof (operated by Sagencom Ad Service) via Paystack. Please read this policy carefully before making any purchase. All payments are processed in Nigerian Naira (NGN).
✅ Eligible for Refund
Within 48 hours of subscription purchase
Full refund on Premium subscriptions if requested within 48 hours of payment.
✅ Eligible for Refund
Ad cancelled before going live
Full refund if your ad booking is cancelled before the ad is published.
❌ Not Eligible
Subscription after 48 hours
No refunds for Premium subscriptions requested more than 48 hours after purchase.
❌ Not Eligible
Ad already live
No refunds once an advertisement has been published and is live on the platform.
1 Premium Subscription Refunds
- Refunds are available within 48 hours of the initial subscription payment
- After 48 hours, subscription payments are non-refundable
- Mid-cycle cancellations do not qualify for partial refunds
- If you cancel before your renewal date, your subscription remains active until the end of the paid period
- Trial periods (if offered) are non-refundable once converted to paid subscriptions
2 Advertising Package Refunds
- Full refund is available if your ad has not yet gone live
- Once an advertisement has been published and is live on the platform, no refund will be issued
- If your ad is rejected by our moderation team, a full refund will be processed automatically
- Ad bookings cancelled more than 24 hours before the scheduled go-live date are eligible for a full refund
- Ad bookings cancelled less than 24 hours before go-live are not eligible for a refund
3 Non-Refundable Items
The following are not eligible for refunds under any circumstances.
- Premium subscriptions purchased more than 48 hours ago
- Advertisements that have already run (even partially)
- Featured listing boosts that have been activated
- Any services consumed or delivered in full
4 How to Request a Refund
Contact us through any of the following channels with your refund request:
Your refund request must include:
- Your registered email address
- Your Paystack transaction reference number
- The reason for your refund request
- Date of purchase
5 Refund Processing
- Approved refunds are processed within 5–7 business days
- Refunds are returned to the original payment method used via Paystack
- Bank transfer refunds may take an additional 2–3 business days depending on your bank
- NaijaJollof is not responsible for delays caused by your bank or card issuer
Once a refund is approved, you will receive a confirmation email from us. The actual credit to your account depends on your bank's processing time and is outside our control.
6 Disputes
If you believe a refund has been incorrectly denied, you may escalate your complaint to dpo@naijajollof.com. We will review and respond within 5 business days.
For unresolved disputes, please refer to the Dispute Resolution clause in our Terms of Service.